Account Health Desk Start with one appeal, $690Start

Amazon seller account health · monthly retainer

Account Health watched daily, warnings answered fast.

We check your Amazon Account Health every day and draft the response to each policy warning, IP (brand rights) complaint or blocked listing. You approve each one.

  1. You connectOne access approval · invoices when asked
  2. We doWatch · sort · draft · check
  3. You getReady-to-submit responses and a monthly report
Start with one appeal, $690What is this? ↓
  • $290 a month, Watch plan
  • $590 a month, Shield plan
  • $690 one-off appeal to start
ExampleNorthpine Naturals · US store · Account Health Rating, September

Healthy line (200)

  • 1 SepNo open violations
    Healthy
  • 8 SepAuthenticity complaint, vitamin gummies
    Healthy
  • 15 SepPlus trademark complaint and listing warning
    At Risk
  • 22 SepAll three answered, documents sent
    At Risk
  • 29 SepTwo accepted · trademark pending
    Healthy

Fell to 180 (At Risk) · 3 responses drafted · back to 260

What is this?

Amazon scores every seller account on policy and performance. Each policy violation or brand complaint can lower the score; too low risks deactivation.

Your listingsEvery product (ASIN), offer and order
Amazon flagsPolicy warnings, brand complaints, blocked products
Your scoreAccount Health Rating, 0 to 1,000

The score

Amazon rates every account 0–1,000. 200 and up is Healthy; 100–199 is At Risk and needs attention.

Amazon Seller Forums, Amazon staff guide

If it goes wrong

Below 100, Amazon says your account is eligible for deactivation. A critical violation can drop the score to zero instantly.

Amazon Seller Forums, Amazon staff guide
1

You connect

One-time setup, then the same small things on a rhythm.

Once

Approve our access link

Open our Solution Provider Portal link, review the Seller Central roles we ask for, choose Confirm. Renew every 365 days.

5 min

Once

Authorize our Account Health app

One Login with Amazon click lets our SP-API app (Amazon’s official data link) pull your Account Health report daily.

2 min

Per case

Invoices and supplier documents

Only when a case needs proof: supplier invoices, authorization letters, test reports. Shared Google Drive or Dropbox folder.

10 min

Once

A contact for urgent notices

A phone and email we reach the same day when a notice has a short deadline or a top product is blocked.

2 min

We never ask for your Seller Central password or two-step codes. You keep owner rights and can remove us anytime.

Your data

What we see, what we never see, and how it is protected.

We see

  • Account Health report and warnings
  • Listings and notices for the roles you grant
  • Supplier invoices with prices removed

We never see

  • Buyer names and addresses
  • Payment, bank or user-management roles
  • Your Seller Central password

How it’s protected

  • Least-privilege roles through Amazon’s Solution Provider Portal
  • Amazon data-protection controls in place first
  • AI on Claude Team; you approve every submission

How your data reaches us

  • ⚡Direct connection (API)SP-API GET_V2_SELLER_PERFORMANCE_REPORT
  • ✉Export, sent by emailSolution Provider Portal access link (Seller Central roles)
  • ✉Email forwardSeller Central notification emails

On paper? Nothing is on paper: Amazon data comes by API, and invoices as PDFs.

2

We do

AI does the work; a person checks; you sign.

  1. 1

    Watch

    AI

    Every morning we pull your Account Health report and spot anything new.

    Rating 250, down from 320New: authenticity complaint1 product blocked
  2. 2

    Sort

    AI

    We name the policy, rank it by impact on your score, and plan.

    Policy: product authenticityImpact on score: highDraft due tomorrow
  3. 3

    Draft

    AI

    We write the response that fits: appeal, action plan, retraction request or evidence pack.

    Root cause in 3 linesInvoices matched to the productSteps to prevent a repeat
  4. 4

    Check

    Person checks

    A person checks every claim against your documents before you see it.

    Supplier name matches invoiceInvoice dates are recentUnits bought cover units sold
  5. 5

    Submit

    You signPerson checks

    You approve; then you or our person submits it in Seller Central.

    You approve by emailSubmitted by hand, no botsAmazon’s reply logged
3

You get

  • Daily Account Health checkNew warnings caught the day they appear, ranked by impact on your score.
  • Ready-to-submit responsesAppeals, action plans and evidence packs, checked by a person, for you to approve.
  • Monthly health reportScore trend, open items, at-risk products and fixes that prevent repeats.
  • Urgent-notice alertsA call or email the same day when a deadline is short.
Example: September report, Northpine NaturalsReviewed
ItemWhat we didStatus
Authenticity complaint, gummiesInvoice pack and action planAccepted
Trademark complaint, “SunLeaf”Retraction request to ownerWaiting
Listing policy warningTitle fixed, appeal draftedAccepted
Late shipment rate 4.6%Carrier fix planWatching

Rhythm and price

  1. Every morningAccount Health pulled and compared with yesterday
  2. Same dayNew item sorted, you get a short note
  3. Within 2 daysChecked draft ready for your approval
  4. Month endOne-page report: score, open items, fixes

$290

a month, Watch plan

  • Watch: daily check, up to 5 drafted responses a month
  • Shield, $590 a month: unlimited responses and 72-hour notice packs
  • Shield adds one full account appeal a year
  • Suspended now? Start with a one-off appeal at $690

Avenue7 Media charges $1,000 a month to monitor and explain issues, leaving the next step to you. Avenue7 Media account health monitoring prices

Start with one appeal, $690

Suspended, or a product blocked right now? Forward Amazon’s notice. We draft the appeal for you to review, then you choose Watch or Shield.

  1. 1Amazon’s notice text
  2. 2Your seller name
  3. 3Supplier invoices, if any